- Joined
- Jan 9, 2020
Hello, everyone.
I've been trying to reach Fangamer support for more than a month already.
The parcel with the Shenmue3 game have arrived to my county in the beginning of December, but here is the thing.
I made a mistake in the name of shipping address (I know how silly I am) so the people at the airport post office in my country cannot send Shenmue 3 parcel to my city. They require a filled CN17 form from the sender (it's an official document that is used for address alteration/correction) where they will correct my name in shipping address. It can be sent to airport post office by means of fax.
On November, 28th, when I wrote to Fangamer support for the first time to ask if there any delivery trouble (I didn't know the reason of delay back then), Alexandro Arvizu answered and asked me to be patient.
After I knew the reason of delay on December 6th (the letter from airport post office came to my city), I wrote Alexandro for the second time, apologizing for my stupid mistake and asking to send a filled CN17 form.
And that is when everything went silent.
I wrote again on December 14th and added [email protected] to CC. Joel from Shenmue 3 answered, following the request and offering their help if needed. But still no answer from Fangamer support.
On December 24th I decided to send email from another email box of mine just to check if associated with the order email not in their black list or something or if anybody still alive there at Fangamer support.
On December, 31st Samantha Groner answered, telling me that:
Sure, instantly I answered Samantha, providing her with the email associated with PayPal account and explaining her that I used new email box, because the associated one seemed like ignored. And that is where everything went silent again.
That is how I understood that there are people present there and that I was just ignored for a whole month.
So here I am, asking for your help.
What can be done in such case?
Thank you in advance,
Ruslan.
I've been trying to reach Fangamer support for more than a month already.
The parcel with the Shenmue3 game have arrived to my county in the beginning of December, but here is the thing.
I made a mistake in the name of shipping address (I know how silly I am) so the people at the airport post office in my country cannot send Shenmue 3 parcel to my city. They require a filled CN17 form from the sender (it's an official document that is used for address alteration/correction) where they will correct my name in shipping address. It can be sent to airport post office by means of fax.
On November, 28th, when I wrote to Fangamer support for the first time to ask if there any delivery trouble (I didn't know the reason of delay back then), Alexandro Arvizu answered and asked me to be patient.
After I knew the reason of delay on December 6th (the letter from airport post office came to my city), I wrote Alexandro for the second time, apologizing for my stupid mistake and asking to send a filled CN17 form.
And that is when everything went silent.
I wrote again on December 14th and added [email protected] to CC. Joel from Shenmue 3 answered, following the request and offering their help if needed. But still no answer from Fangamer support.
On December 24th I decided to send email from another email box of mine just to check if associated with the order email not in their black list or something or if anybody still alive there at Fangamer support.
On December, 31st Samantha Groner answered, telling me that:
(They answered just a week later to this new email box of mine, but my original thread lays unanswered and seems like nobody cares)Unfortunately we can’t seem to find an order in our database under your "<newemailbox>" email address. What email address did you have associated with your Kickstarter/PayPal account when you had originally backed the Shenmue III project?
Sure, instantly I answered Samantha, providing her with the email associated with PayPal account and explaining her that I used new email box, because the associated one seemed like ignored. And that is where everything went silent again.
That is how I understood that there are people present there and that I was just ignored for a whole month.
So here I am, asking for your help.
What can be done in such case?
Thank you in advance,
Ruslan.