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Shipping, Codes and Code Activation Issues Update

Posted on November 21, 2019 at 12:21 PM GMT

Hello Everyone,

We would like to address some of the issues being brought up concerning shipping and game codes. If you are experiencing problems, please see below for more information.

Issues will vary for everyone, so if your problem is not addressed here, please contact us and we will get back to you as soon as possible.

 

PS4 Physical Game has Not Arrived

PS4 physical games have gone out to all backers who have confirmed their shipping address.

The following may be reasons your game has not arrived.

Shipping Information is Not Confirmed

Please access your survey to confirm your shipping address. Physical rewards will not be shipped until you confirm your shipping address. (See Update #118.)

Survey Response is Not Confirmed

Please make sure your survey answers have been saved. In order for surveys to be completed, you must use the button on the bottom right of the questions page to save your responses.

Shipping Problems Occurred in Transit

Please contact the shipper listed in the shipping notification mail from Fangamer, or contact Fangamer directly.

 

Damaged Game or Slipcase

Items may become damaged during shipping. Please contact Fangamer if any of your items were damaged.

 

Where is My Game Code?

Codes are claimed through the “Downloads and Download Codes” section of your backer survey provided by Fangamer. Please visit your survey to get your code. If you need to have your survey resent, please use the link below and follow the instructions.

Survey Support and Survey Resender

 

In-Game Rewards Do Not Activate

The following may be reasons in-game rewards are not able to activate.

*The backer password + DLC code is for in-game rewards only. They do not come with game-only tiers.

Codes Not Entered Correctly

Please follow the steps in Update #123 to active codes. Please make sure codes are entered correctly.

Late Survey Response

Backer passwords may not have been validated for first time survey responses accepted after January 6th, 2019. Backer passwords for these affected backers are planned to be patched at a later date.

 

Credit Names or Messages Not Listed

The following may be reasons credit names or messages are either not listed or incorrect.

Surveys Not Responded to in Time or Changes were Made after the Initial Survey Period

The initial survey period lasted until January 6th, 2019 for reward answers. Credit names and messages received by this date appear per survey responses (outstanding cases explained below).

Name and Message Response Review

Credit names and message text were reviewed by the project team and may have been altered based on trademark infringement, abuse, etc.

 

Non-Game Physical Rewards

Shipping preparations are now underway. Once rewards are ready to ship, you will receive a notice from Fangamer. We ask for your patience in the meantime.

 

Please follow the updates in the days ahead for more Shenmue III info. Thank you always for your continued support!

 

———- General Information ———-

Lost your survey? Resend your survey to your email:

Survey Support and Survey Resender

 

Inquires

Kickstarter Campaign Inquiries

For inquiries regarding the Kickstarter Campaign, please email us at info(at)shenmue.link.

*Please replace (at) with @.

Epic Games Store General Sales Inquiries

For inquiries regarding the General Sales such as Epic Games Store exclusive or Pre-Order, please see our FAQ page. For other inquiries please visit Deep Silver customer support.

 

PC Version System Requirements

*System requirements may change without notice. We thank you for your understanding.

Minimum:

OS: Windows 7×64, Windows 8×64, Windows 10×64 (64-bit OS Required)

Processor: Intel Core i5-4460 (3.40 GHz) or better; Quad-core or better

Memory: 4 GB RAM

Graphics: NVIDIA GeForce GTX 650 Ti or better (DirectX 11 card & VRAM 2GB Required)

DirectX: Version 11

Network: Broadband internet connection

Storage: 100 GB available space

Sound card: DirectX 9.0c compatible sound card

Additional Info: Requires Epic Games Store Client to activate.

 

Recommended:

OS: Windows 10 (64-bit OS Required)

Processor: Intel Core i7-7700 (3.60 GHz)

Memory: 16GB RAM

Graphics: NVIDIA GeForce GTX 1070

DirectX: Version 11

Network: Broadband internet connection

Storage: 100 GB available space

Sound card: DirectX 9.0c compatible sound card

Additional Info: Requires Epic Games Store Client to activate.

 

Fangamer and Third Party Use of Personal Information

YS NET has a written contract with Fangamer to carry out the backer  surveys. Fangamer is a formal representative of YS NET to help process  and fulfil all backer’s orders through the surveys. Personal  information is handed over and treated in accordance with the privacy  policies of both companies for the purposes of conducting the surveys  and reward delivery only. We thank you for your understanding and  cooperation.

YS NET Privacy Policy

Fangamer Privacy Policy

 

Official Links

Kickstarter

Shenmue Link

S3 Facebook

S3 Twitter

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