- Joined
- Oct 25, 2019
Hi all,
A public service announcement for those of you that purchased the game online through GameStop expecting to receive the Medallion pre-order bonus:
1.) Some of us are now receiving our orders with the Medallion missing.
2.) You may be led to believe this bonus offering was in-store only, this is not correct. See the original offering page courtesy of Archive.org:
3.) If you did not receive your Medallion, you may call GameStop at (800) 883-8895 Option 3 then Option 4.
After numerous phone calls and escalations, Support Management had this to say:
What you do from here is up to you. Personally, I would send the game back (they can generate a UPS postage pre- paid return shipping label) and order elsewhere.
From what I understand from others, the Medallion is of poor quality anyway but it was clearly used to bait us into purchasing the game through them with little intention of actually following through. So while a minor thing in the grand scheme of things, it's still your money and your expectations not being met as a consumer.
Shame on us for ordering through them to begin with - everyone seems to have GameStop horror stories to share.
If you fair better than me, feel free to let everyone know.
Thank you,
A public service announcement for those of you that purchased the game online through GameStop expecting to receive the Medallion pre-order bonus:
1.) Some of us are now receiving our orders with the Medallion missing.
2.) You may be led to believe this bonus offering was in-store only, this is not correct. See the original offering page courtesy of Archive.org:
Shenmue III | PlayStation 4 | GameStop
Buy Shenmue III by Square Enix for PlayStation 4 at GameStop. Find release dates, customer reviews, previews, and more.
web.archive.org
3.) If you did not receive your Medallion, you may call GameStop at (800) 883-8895 Option 3 then Option 4.
After numerous phone calls and escalations, Support Management had this to say:
- There is no pre-order physical item, our records indicate that it does not exist - you're wrong.
- Regardless of the archived website indicating that there was one, it doesn't say it on the website now - you're wrong.
- Even if there was one, we always have a "while supplies last" policy (which in all fairness they do) therefore assume we are all out.
What you do from here is up to you. Personally, I would send the game back (they can generate a UPS postage pre- paid return shipping label) and order elsewhere.
From what I understand from others, the Medallion is of poor quality anyway but it was clearly used to bait us into purchasing the game through them with little intention of actually following through. So while a minor thing in the grand scheme of things, it's still your money and your expectations not being met as a consumer.
Shame on us for ordering through them to begin with - everyone seems to have GameStop horror stories to share.
If you fair better than me, feel free to let everyone know.
Thank you,